Shipping policy

Shipping Policy

Thanks for shopping with The Crafted Heart! Since every item is handmade with care, here's what you can expect when it comes to shipping your order.

Processing Time

Most items are made to order or hand-finished, so please allow 3–5 business days for processing before your order ships. Custom and personalized orders may require additional time — we'll keep you posted if that's the case.

Domestic Shipping (United States)

We ship within the U.S. via trackable shipping services. Delivery times typically range from 3–7 business days after processing, depending on your location and the shipping method selected at checkout.

International Shipping

We're happy to ship to many international destinations! International delivery times vary widely (typically 7–21 business days) depending on the destination and customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in your order total or shipping cost.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and the shipping option you choose.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package on its journey.

Lost or Delayed Packages

Once an order is handed off to the carrier, delivery is out of our hands. If your package is lost or significantly delayed, please reach out and we'll do our best to help you track it down.

Contact Us

Questions about shipping? Reach out at thecraftedheart1@gmail.com and we'll be happy to help.